Privacy Policy iclub88

1. Information Collected

iclub88 collects members' personal information in various situations while you use our platform. This information is collected directly from you, automatically through website tracking technologies, or from legitimate third parties such as payment verification providers.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for KYC verification purposes
• Date of birth — to confirm you meet the minimum age requirement of 21 years
• An active email address for official account communications
• Mobile phone number for two-factor authentication and important notifications
• Your chosen username and password, stored in encrypted form
• Details related to your e-wallet account such as Touch 'n Go eWallet, Boost or ShopeePay
• Details related to DuitNow transactions or FPX online banking

Information collected automatically:

• IP address and general geographic location information
• Web browser type and device operating system
• Pages visited, session duration and navigation patterns within the platform
• Session cookie data and preference cookie data

2. Purpose of Data Use

Every piece of information collected by iclub88 is used for a specific and legitimate purpose. We do not use members' data for purposes that deviate from what is stated in this Privacy Policy.

• Account management: Creating, verifying and maintaining member accounts securely
• Transaction processing: Processing deposits, withdrawals and other financial transactions using the payment methods provided
• Identity verification (KYC): Confirming member identity in accordance with the international licensing requirements we comply with
• Service communications: Sending important notifications related to your account, transaction results and security updates
• Customer support: Resolving enquiries and complaints submitted via live chat or email
• Fraud prevention: Detecting and investigating suspicious activity to protect all members
• Legal compliance: Meeting reporting obligations to the relevant regulatory bodies
• Platform improvement: Analysing usage patterns to improve the overall playing experience
• VIP and promotions programme: Determining member eligibility for the Bronze, Silver and Gold programmes based on activity history

3. Sharing with Third Parties

iclub88 understands that members' trust is our most valuable asset. We therefore limit the sharing of personal information with third parties to situations where it is genuinely necessary.

We may share your information with:

• Payment service providers: Including DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay processors and cryptocurrency providers to process your deposit and withdrawal transactions
• Licensed game providers: Game software providers that supply the slots, live casino and sports products you access through our platform, only to the extent necessary for game integrity
• Regulatory bodies: International licensing authorities and law enforcement agencies when required by compliance obligations or court orders
• Security technology providers: Companies that supply the fraud prevention and identity verification services used in our systems

All third parties that receive our members' data are bound by strict confidentiality agreements and are required to use that data only for the agreed purposes. They are not permitted to transfer or disclose data to any other party without written consent from iclub88.

4. Data Security Measures

Protecting members' personal data is an operational priority for iclub88. We implement multiple layers of security to ensure your information is protected at all times.

• Data encryption in transit using up-to-date TLS/SSL protocols
• Passwords are stored in hashed form using strong cryptographic algorithms — no member of our staff is able to read your password in its original form
• A role-based access control system that ensures staff can only access data they need for their specific tasks
• Regular security audits and penetration testing by independent third-party experts
• System monitoring 24 hours a day to detect unusual activity or unauthorised access attempts
• Clear incident response procedures to address any data breach promptly
• Secure, encrypted data backups to ensure continuity of service

Should a security incident involving members' personal data occur, iclub88 is committed to notifying affected members within a reasonable time and taking appropriate remediation steps.

5. Use of Cookies

The iclub88 website uses cookies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Session cookies: Required to maintain your logged-in status during a playing session and to ensure transaction security
• Preference cookies: Store your language settings, preferred currency and display preferences
• Analytics cookies: Help us understand how members interact with the platform for improvement purposes
• Security cookies: Used to detect suspicious login attempts and protect your account

You can manage cookie settings through your web browser. However, disabling required session cookies may affect basic platform functions such as the login process and transactions. No third-party cookies from advertisers are used on the iclub88 platform.

7. Data Retention Period

iclub88 retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by legal and licensing obligations.

• Active account data: Retained for the duration of the member's active account and for a specified period after account closure for compliance purposes
• Financial transaction records: Retained in accordance with licensing requirements and international financial reporting obligations
• Customer support communication logs: Retained for a reasonable period for reference and service improvement purposes
• Anonymous analytics data: May be retained indefinitely in a format that cannot be used to identify individuals

When data is no longer needed, iclub88 will delete it securely and irreversibly, or store it in an anonymised format for statistical purposes only.

8. Child Protection and Age Restrictions

iclub88 is a platform intended exclusively for members aged 21 and above. We take child protection very seriously.

• The registration process requires age verification via MyKad or a valid identity document
• iclub88 does not knowingly collect any personal information from individuals under the age of 21
• If we find that personal information of a child or underage individual has been collected without consent, we will promptly delete that information and close the relevant account
• Parents or guardians who discover that their child has registered on this platform are encouraged to contact our customer support immediately

9. Changes to This Privacy Policy

iclub88 reserves the right to update or modify this Privacy Policy from time to time in line with changes in laws, industry practices or the way we operate. Each update will include a new effective date.

When significant changes are made to this Privacy Policy, we will notify members by email or via an in-platform notification. Continued use of the iclub88 platform after the effective date of any changes will be considered acceptance of the updated terms.

We encourage members to review this Privacy Policy periodically to stay informed about how we handle your personal information.

10. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy, or wish to exercise your rights as a data subject, please contact our privacy support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform
• Support languages: Malay and English

We aim to respond to all privacy-related enquiries within a reasonable time. For more complex requests such as data transfers or objections to processing, response times may be longer depending on the complexity of the request.